Privacy policy

Last updated: June 17, 2026

Embtree USA operates this website and provides custom embroidery digitizing and related digital services. Our store is powered by Shopify, which enables us to provide our services securely and efficiently.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and email address
  • Billing and payment information
  • Order details and transaction history
  • Artwork and files submitted for digitizing
  • Messages and support inquiries
  • Device information such as IP address, browser type, and usage data
  • Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate regarding your orders and inquiries
  • Improve our website and services
  • Prevent fraud and maintain security
  • Comply with applicable laws and legal obligations
  • Send marketing communications when permitted by law

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Email and communication providers
  • Analytics and security providers

These providers only receive the information necessary to perform their services.

Shopify

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify in order to provide secure checkout, payment processing, analytics, and other services necessary for operating our store.

For more information, please review Shopify's Privacy Policy.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, analyze website traffic, and improve our services.

You may manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from individuals under the age of 16.

Data Security

We use reasonable safeguards to protect personal information. However, no method of transmission or storage over the internet can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your information
  • Correction of inaccurate information
  • Deletion of personal information
  • Data portability
  • Restricting or objecting to certain processing activities

To exercise these rights, please contact us.

International Transfers

Your information may be processed in countries other than your country of residence. Appropriate safeguards are used where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective when posted on this page.

Contact

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Email: info@embtree.com

Website: Embtree USA

We aim to respond to privacy-related inquiries within a reasonable time.